Own the digital
roadmap.
Translate business goals into practical technology initiatives, manage priorities, coordinate stakeholders and keep launches moving from idea through production.
TECHNOLOGY & E-COMMERCE & AI LEADERSHIP
Head of IT · E-commerce · AI & Digital Operations
ANKUSH
THAKUR
I sit at the intersection of technology, e-commerce, AI and operations. I lead digital initiatives from strategy to launch while staying close to the systems, integrations, automation, data and AI capabilities that make the work real.
How I work
Own the digital
Run the
commerce engine.
Work across Shopify, storefront operations, catalog and merchandising workflows, B2B needs, fulfillment, returns and the systems around the customer journey.
Apply AI where it
actually helps.
Identify the right AI use case, choose the right capability and turn AI into a practical business tool for productivity, automation, analysis, content and decision support.
Technical capabilities
Commerce platforms
Shopify / Shopify Plus, Adobe Commerce Cloud and Salesforce Commerce Cloud, with a focus on integrations and practical storefront operations.
Systems administration
Microsoft 365, SaaS administration, access and licensing, business systems, vendor coordination and the infrastructure required to keep teams productive.
Workflow automation
Build and maintain rules, flows and integrations across commerce, marketing, customer service, inventory, fulfillment and operations.
Data & catalog operations
Product data, bulk updates, catalog workflows, imports and operational data hygiene using tools such as Matrixify and connected commerce systems.
Marketing technology
Klaviyo flows, email automation, customer journeys and the technology layer that connects marketing activity with commerce operations.
Fulfillment & CX systems
3PL and fulfillment workflows, returns, support platforms and the integrations required to keep orders and customer communication moving.
AI strategy & adoption
Evaluate AI capabilities against real business problems, select the right tools and workflows, and apply AI responsibly for productivity, automation, analysis, content and decision support.
Where technology meets operations
CustomerStorefront / B2B
CommerceShopify / Platforms
SystemsMarketing / CX / Data
OperationsInventory / 3PL / Returns
The interesting work is rarely one application. It is the handoff between them. I focus on making those connections reliable, understandable and useful to the people operating the business, including identifying where AI can improve the workflow rather than adding AI for its own sake.
Selected projects
A few examples of the problems I like to solve. Client and employer details stay intentionally high-level; the focus is on the technology, decisions and delivery.
CASE / 01SHOPIFY
Commerce workflow & B2B enhancement
Challenge Improve the storefront and B2B experience while keeping catalog, merchandising and operational workflows manageable.
ROLETechnology / Project Lead
FOCUSShopify, B2B, catalog, UX
Coordinated requirements, platform configuration and implementation across the storefront and business workflows, with emphasis on usability, maintainability and clean operational handoffs.
CASE / 02AUTOMATION
Commerce & fulfillment automation
Challenge Reduce manual work across orders, inventory, fulfillment, returns and customer-facing processes.
ROLESystems / Integration Lead
FOCUS3PL, inventory, returns, CX
Mapped the flow between commerce, fulfillment and support systems, then introduced rules and integrations to make routine operational work faster and more consistent.
CASE / 03MARKETING TECH
Klaviyo lifecycle automation
Challenge Connect customer and commerce data to more useful automated marketing journeys.
ROLEMarTech / Commerce Lead
FOCUSKlaviyo, flows, segmentation
Designed and maintained lifecycle flows and supporting commerce logic so marketing automation could operate reliably alongside the storefront and business rules.
CASE / 04DATA
Catalog & inventory operations
Challenge Manage large product datasets without turning every update into a manual process.
ROLECommerce Systems Lead
FOCUSMatrixify, product data, QA
Used bulk data workflows and validation practices to improve catalog maintenance, imports and operational accuracy across commerce systems.
CASE / 05PRODUCT
Shopify app development
Challenge Turn a recurring storefront merchandising problem into a reusable product rather than another manual workaround.
ROLECo-founder / Product
FOCUSShopify app, product UX
Co-created Digi Smart Swatch Sorter, taking the idea from problem definition through product development and launch preparation.
CASE / 06ACCESSIBILITY
Digital accessibility initiative
Challenge Improve accessibility readiness across customer-facing commerce properties while balancing tooling, content and implementation needs.
ROLEIT / Digital Lead
FOCUSAccessibility, UX, governance
Coordinated accessibility tooling and supporting website content, including accessibility statement work and ongoing remediation planning.
Core stack
CURRENT TOOLKIT
Technology should disappear behind a better experience.
Shopify / Shopify PlusStorefronts & commerce
Adobe CommerceEnterprise commerce
Salesforce CommerceCommerce ecosystems
Microsoft 365IT & productivity stack
KlaviyoEmail & lifecycle automation
MatrixifyCatalog & bulk data
Gorgias / ReturnsCX & post-purchase
3PL / FulfillmentOperational workflows
AI Tools & PlatformsProductivity / analysis / automation
The value I bring
Business-first
I start with the outcome, not the tool. Technology is valuable when it makes the business simpler, faster or more reliable.
AI with purpose
I focus on the best-fit AI capability for the problem, balancing usefulness, accuracy, security, privacy, cost and human oversight instead of using AI simply because it is available.
Systems thinking
I look beyond the immediate ticket or request and consider the workflow, dependencies, ownership and long-term maintenance.
07 / NEXT SIGNAL